Shipping policy

SHIPPING INFORMATION

The Untamed Chapter ships worldwide. Every item is printed to order. Where possible, orders are assigned to a fulfilment centre close to the delivery address. This usually shortens delivery times and reduces the likelihood of customs fees. Product availability, stock levels and production capacity sometimes mean an order must ship from another region.

HOW IT WORKS

Once you place an order, it enters production through one of our print-on-demand partners. The fulfilment location depends on your delivery address, the products ordered, stock availability and production capacity.

Our fulfilment network includes locations in:

  • United States

  • United Kingdom

  • Europe

  • Canada

  • Australia

Orders outside these regions are assigned to an available fulfilment centre serving the destination.

PRODUCTION TIME

Production normally takes 3 to 5 business days before dispatch. Business days are Monday to Friday, excluding public holidays.

Certain apparel and specialist products sometimes require an additional day or two. Check the individual product page for any exceptions.

DELIVERY TIMES

Delivery times depend on your region and the shipping service available at checkout. Typical delivery times after dispatch are:

  • United States: 3 to 7 business days

  • United Kingdom: 3 to 7 business days

  • Europe: 5 to 10 business days

  • Canada: 5 to 10 business days

  • Australia: 5 to 10 business days

  • Rest of the world: 10 to 20 business days

These times are estimates and are not guaranteed. Customs processing, weather, carrier disruption and other circumstances outside our control sometimes cause delays.

SHIPPING COSTS

Shipping is charged at a flat rate based on your destination. The full shipping cost is shown at checkout before you complete your purchase.

SEPARATE DELIVERIES

Orders containing more than one item sometimes arrive in separate packages or on different days. This happens when products are made by different fulfilment partners or at different locations.

You will receive separate tracking details for each package where tracking is available.

TRACKING

Tracking details are sent by email when your order is dispatched. For orders sent in separate packages, tracking emails may arrive at different times.

If you have not received tracking information within 7 business days of ordering, contact us through the website and we will investigate.

CUSTOMS AND IMPORT FEES

Orders fulfilled within or close to the destination country are less likely to incur customs charges. Product availability and production capacity sometimes require an order to ship from another region.

International orders may be subject to customs duties, import taxes or handling fees. These charges are determined by the destination country and remain the customer’s responsibility.

LOST OR DELAYED ORDERS

If your order has not arrived within the expected delivery window, contact us through the website. We will investigate with the carrier. If an order is confirmed as lost in transit, we will send a replacement at no extra cost.

ADDRESS CHANGES

If you need to change your delivery address, contact us immediately. Production begins soon after an order is placed. Once production or shipping has started, changing the address might no longer be possible.

WRONG OR INCOMPLETE ADDRESSES

Please check your delivery address carefully before completing your purchase.

If an order cannot be delivered or is returned because the address supplied at checkout was incorrect or incomplete, you will be responsible for any additional production or shipping costs required to resend it.

QUESTIONS

For shipping questions, use the contact form at untamedchapter.com. JD reads every message.