Frequently Asked Questions

Everything you need to know about our products, orders, shipping, and returns. Can't find what you're looking for? Contact us any time.

Who is The Untamed Chapter?

The Untamed Chapter is a literary merchandise store for readers, writers, and screenwriters. Every design is created in-house and draws exclusively from public domain works and original typography — meaning every product is ethically made, with no copyright shortcuts. Our philosophy is simple: Read Dangerously, Write Fearlessly, Dress Rebelliously.

What kind of products do you sell?

We sell bookish gifts and literary merchandise including mugs, hoodies, sweatshirts, t-shirts, beanies, tote bags, tumblers, Kindle cases, and wall art. Our designs celebrate classic literature, gothic romance, dark academia aesthetics, banned books, and the writing life.

Are your designs ethical?

Yes. Every design uses only public domain works or original typography created in-house. We do not use copyrighted material without permission. This is a founding principle of the business — you can shop here knowing every product is made the right way.

Who are your products for?

Our products are for book lovers, readers, authors, screenwriters, dark academia enthusiasts, and anyone who wears their literary identity proudly. If you've ever bought a book instead of lunch, you're our kind of person.

What materials are your mugs made from?

Our mugs are ceramic and available in 11oz, 15oz, and 20oz sizes. They are dishwasher and microwave safe, making them suitable for daily use.

What materials are your hoodies and sweatshirts made from?

Our hoodies and sweatshirts are made from a premium cotton-polyester blend — soft, warm, and built for long reading sessions. Full size guides are available on each product page.

What sizes are available for apparel?

We offer a full range of sizes from S to 5XL on most apparel. Please check the individual product page for the complete size guide before ordering, as we cannot accept returns for incorrect sizing.

Are your beanies one size?

Yes, our beanies are one size fits most. They're designed to be stretchy and comfortable across a wide range of head sizes.

Can I see a size guide before ordering?

Yes — every apparel product page includes a detailed size guide. We strongly recommend checking it before ordering, as all items are made to order and we cannot accept returns for sizing errors.

What is a bookshelf mug?

A bookshelf mug is a ceramic coffee mug printed with the book spines of a specific author or collection, designed to look like a miniature bookshelf in your hands. They make excellent gifts for readers and collectors.

How do I place an order?

Browse the store, select your product and size or variant, and add to cart. Checkout is handled securely through Shopify. We accept all major payment methods.

Can I cancel or modify my order after placing it?

Because each item goes into production quickly, we can only cancel or modify orders within a very short window after purchase. Contact us immediately if you need to make a change and we'll do our best to help.

Do you offer gift wrapping or gift messages?

We don't currently offer gift wrapping, but our products arrive in clean, professional packaging suitable for gifting.

Where do you ship?

We ship worldwide. We have regional fulfillment centers in the USA, UK, Europe, Canada, and Australia, so most customers receive their orders from a facility in or near their country.

How long does production take?

Each item is made to order. Processing typically takes 2–5 business days before dispatch.

How long does delivery take?

Delivery times vary by region. Your order ships from the fulfillment center closest to you to minimise wait times. Tracking details are provided on dispatch.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order size.

Will I receive tracking information?

Yes. Tracking details are provided by email once your order has been dispatched.

Will I pay customs fees?

In most cases, no. Because your order is fulfilled locally in or near your country, customs fees typically don't apply.

What is your returns policy?

Because each item is made to order specifically for you, we cannot accept returns for change of mind or incorrect sizing. Please review the size guide on each product page carefully before ordering.

What if my item arrives damaged or misprinted?

If your order arrives damaged, misprinted, or faulty, we will replace it at no extra cost. Simply contact us within 14 days of delivery with a photo of the issue.

What if there's another problem with my order?

If there is a genuine issue with your order, contact us within 14 days of delivery and we'll work to resolve it. Approved returns must be sent back using a tracked postal service at your expense.

How do I contact you about an issue?

Use the contact form on our website. We respond to all queries promptly.

Can I track my order?

Yes — tracking details are sent by email once your order has been dispatched.

Do you have a physical store?

No, The Untamed Chapter is an online-only store. This allows us to serve customers worldwide and keep our products affordable through print-on-demand fulfillment.

Do you work with influencers or book bloggers?

We'd love to hear from bookish creators. Contact us through the website to discuss collaborations.

Where can I follow you?

You can find us on Pinterest and Instagram. Links are in the footer of our website.

What Are FAQs?

FAQs, or Frequently Asked Questions, are a collection of common questions and answers regarding specific topics. They exist because many users share similar inquiries, so providing these answers helps save time for both parties. It’s essential for businesses to include FAQs on their websites as they serve as a quick reference and enhance user experience. Therefore, FAQs support customers in finding what they need without needing to contact support.

Why Are FAQs Important?

FAQs are important because they streamline communication between users and businesses. Users often have common concerns and questions, and FAQs address these proactively. This means customers can find solutions without having to search extensively or wait for assistance. Additionally, a well-structured FAQ section can improve your website’s SEO, helping potential customers find you through search engines. This is beneficial, as it increases visibility and drives traffic to your site.

How to Create an Effective FAQ Section?

Creating an effective FAQ section requires identifying common questions and answering them clearly. First, gather questions from customer interactions or research common queries in your industry. Then, provide clear, concise, and easy-to-understand answers. Use headings and bullet points for better readability. This structure not only helps users navigate easily but also increases user engagement, because they appreciate finding the answers they seek quickly and efficiently.